Customer Issue: Neither the wall panel or the remote control could make the garage door open or close.
Our Solution: After carefully inspecting our customer’s Chamberlain B790 opener to determine the source of the problem, our team determined that the motor had burnt out. It was replaced with a brand-new one and tested to confirm that everything was functioning perfectly.
Customer Issue: Damaged garage door tracks.
Our Solution: We began by closing the door and disconnecting the opener. We then proceeded to remove the faulty parts and install a new set of tracks in their place. We made sure all the fasteners were tightly secured and that the door could open and close smoothly again.
Customer Issue: Broken spring.
Our Solution: We carefully removed the damaged unit and then installed a new spring onto the torsion shaft. We then adjusted the tension of the new unit, and checked the condition of the cable drums and the bottom brackets, to ensure nothing else was damaged.
Customer Issue: Damaged garage door panel.
Our Solution: Seeing as the dent was located in the middle of the bottom panel and no other sections had been damaged, we were able to replace only the affected part instead of the entire door. We acquired a new panel from the original manufacturer and then returned to the customer's home and installed it in place of the damaged section.